Privacy policy

Last updated: August 24, 2025

Voff Haus operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Voff Haus is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person...

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services...
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes...
  • Security and Fraud Prevention. We use your personal information to authenticate your account, detect fraud, and protect public safety.
  • Communicating with You. We use your personal information to provide you with customer support and updates.
  • Legal Reasons. We use your personal information to comply with law or respond to valid legal processes.

How We Disclose Personal Information

  • With Shopify, vendors, and other third parties who perform services on our behalf.
  • With business and marketing partners to provide marketing services and personalized advertising.
  • When you direct or consent to disclosures (e.g., shipping partners, social media logins).
  • With affiliates or otherwise within our corporate group.
  • In connection with business transactions, legal obligations, or to protect our rights and users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information... See Shopify Consumer Privacy Policy.

Third Party Websites and Links

Our Services may provide links to third-party websites. We are not responsible for their privacy and security practices...

Children's Data

The Services are not intended for children under the age of majority in your jurisdiction...

Security and Retention of Your Information

We cannot guarantee "perfect security." Retention depends on factors like account maintenance, legal obligations, or dispute resolution.

Your Rights and Choices

Depending on your location, you may have rights such as access, delete, correct, portability, and opt-out of targeted advertising. See Shopify Privacy Portal.

Complaints

If you have complaints about how we process your data, please contact us. You may also lodge complaints with your local authority.

International Transfers

We may transfer, store and process data outside your country. If outside the EEA or UK, we rely on Standard Contractual Clauses or equivalents.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted here with a new "Last updated" date.

Contact

Questions? Email us at gabriel@voffhaus.com or mail us at:
Voff Haus LLC
1309 Planted Pine Street, Oakland, FL 34787, USA